Can bot enquiries be sent to a CRM or spreadsheet?
We assess the specific system: it needs a supported exchange method and agreed data fields. We first check access restrictions and a sample enquiry, then select an integration approach.
RCM IDEAL
Telegram Bots
Bots for requests, notifications, client registration, reminders, and internal processes.
Request a consultationHow we work
A bot can collect enquiries, register customers and send notifications or reminders. We first describe the user journey: what the user enters, who receives the message and what the administrator does. We then identify the required integrations.
What to prepare for a consultation
- An example of a typical enquiry and your preferred response flow.
- A list of notification recipients and administrator tasks.
- The names of systems that need to exchange data with the bot.
We define the features and estimated schedule after agreeing on the workflows and integrations.
How we develop a Telegram enquiry bot
- Map the conversation: customer questions, required fields, service selection and a way to correct entered details.
- Define enquiry routing, staff roles and administrator actions such as viewing, responding, changing status or exporting records.
- Configure agreed notifications and data exchange; test successful responses, errors and repeat enquiries with sample cases.
- Before launch, agree on hosting, responsible staff access and the process for changing workflows. Check enquiry delivery without messaging real customers.
What determines a Telegram bot’s cost
The estimate depends on conversation branches and languages, the administrator interface, external integrations and notification rules. Timing also depends on access to connected systems and the readiness of message text. Hosting, paid services and ongoing support are agreed separately.
Business Telegram bot questions
Can the bot message any customer using their phone number?
No. A phone number alone does not allow a bot to initiate a private conversation. Notifications must account for the user’s interaction with the bot and Telegram’s restrictions.
Can one bot support several languages?
Yes, when included in the agreed workflow. We define language selection, translated buttons and messages, and the language of staff notifications. The enquiry flow is tested in each language.
Areas of work
- Telegram requests
- notifications
- admin panel
- integrations
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Uzbekistan, Tashkent city, Yakkasaroy district, S.Sirojiddinov, 147